Refund policy
At Pickleblack, we are committed to customer satisfaction. If there is something wrong with your paddle, apparel or accessories, let us know within 15 days of delivery and we'll make it right.
To receive a replacement:
- Email info@pickleblack.com with your order number and a photo of the issue.
- We'll reply within 2 business days with next steps.
- Once we confirm the issue, we'll send a replacement. If a replacement isn't available, we'll refund your original payment method.
We are unable to accept returns if you change your mind, have normal wear from play, or damage from misuse.
Custom paddles are non-exchangeable, but in the unlikely chance that an item arrives damaged or with a printing error, we will replace it.
Products listed as "Final Sale" are not eligible for return or exchange.
If you have any questions about returns, please contact us at info@pickleblack.com